Odoo Helpdesk
Tickets from email and the portal are assigned, tracked against SLAs and solved by the right team.
What Odoo Helpdesk does for you
Helpdesk: customers get answers.
Tickets from email, website forms and the portal
Teams, stages and automatic assignment
SLA policies with deadlines and alerts
Canned responses and a customer knowledge base
Customer ratings and support reports
Odoo Helpdesk, set up the way you work
From the first workshop to everyday use, one team plans, builds and supports your Helpdesk setup.
Implementation
We set up Odoo Helpdesk around your real process: data, users, access rights and a planned go-live.
Customization
Custom fields, screens, reports and automations for Helpdesk, written the Odoo way so upgrades stay simple.
Integration and migration
We connect Helpdesk to the tools you already use and move your existing data in cleanly.
Training and support
Hands-on training for your team and support after launch, so Helpdesk keeps working for you.
Apps that connect to Helpdesk
ProjectTasks, stages and deadlines keep every project visible, with the customer order linked to the delivery.
TimesheetsTime spent on tasks is recorded once and reused for invoicing, payroll and project profitability.
Field ServiceVisits are scheduled and completed from the phone, with parts and time invoiced automatically.
CRMLeads from your website, email and calls land in one pipeline, with follow-ups scheduled so no deal goes cold.Ready to use Odoo Helpdesk?
Tell us how your team works today and we will reply with a clear plan for Helpdesk.